Claiming the welcome bonus requires two steps — registration and your first deposit. Simply creating an account is not enough; it's the first deposit that triggers the bonus.
Here's how it works step by step: Complete registration → Log in → Go to the deposit page → Enter the amount (minimum ৳500) → As soon as the deposit is confirmed, the bonus is automatically credited to your bonus balance. No need to click any separate button.
Bonus amount: you can receive a bonus of up to 500% on your first deposit. For example — deposit ৳1,000 and get ৳5,000 in bonus, bringing your total balance to ৳6,000.
Bonus balance cannot be withdrawn directly. Once the specified wagering requirements are met, it converts to real balance and can then be withdrawn. The bonus terms are clearly displayed at the time of deposit — make sure to read them.
If a bonus doesn't appear to have been credited, check the "Bonus" section of your account. If it's still not there, reach out via live chat — it'll be sorted out quickly.
1win bets currently offers three contact channels — live chat, email, and the site's support form.
Live Chat: This is the fastest option, available 24/7. Just click the chat button at the bottom right of the site and you're connected. Write in Bengali and you'll get a reply in Bengali. An agent typically joins within 1 minute. For urgent matters like a stuck payment or account issue, live chat is the way to go.
Email: support@1winbets.app — for non-urgent matters or when you need to explain something in detail, send an email. Replies usually come within 2–6 hours, or up to 24 hours during busy periods.
Support Form: There's a form in the "Contact" section of the site — submitting it with a subject line sends your message directly to the relevant team.
Support is available in Bengali across all channels. When reaching out about account-related issues, sharing your username or registered number helps speed up the resolution.
Yes, daily activities are available to all registered active users on 1win bets — though some activities may require a certain VIP level or have specific conditions attached.
Daily Check-In: A check-in bonus is available every day you log in. After logging in, look for the check-in button on the home page or in the "Promotions" section — tapping it credits you with points or a small bonus. Log in on consecutive days and the rewards keep growing.
Free Spins: There are generally two ways to get free spins on specific slots — activating them from the promotions page, or receiving them automatically as part of a deposit offer. The eligible games for each free spin offer are listed in the offer details.
Steps: Log in → Go to the "Offers" or "Promotions" section in the top menu or on the home page → View the list of active campaigns → Click the participation button.
Winnings from free spins are generally credited to your bonus balance and transferred to your real balance once a specified wagering amount is met. Each offer has its own expiry — once it lapses, it can no longer be used.
Changing the interface language on 1win bets is straightforward — no page reload needed, it switches instantly.
On desktop: There's a language selector icon at the very top or bottom of the page (a flag or "EN/BN" label). Click it to see the list of available languages. Select "বাংলা" or "BN" and the entire interface switches to Bengali instantly.
On mobile: You can find the language option via the hamburger menu (three lines) or by scrolling to the bottom of the site. On the app, the language can be changed the same way through the settings or profile menu.
In account settings: While logged in, click the profile icon → go to "Settings" or "Preferences" → select Bengali under the "Language" option. After that, the site will automatically stay in Bengali every time you log in.
Customer support is also fully available in Bengali — write in Bengali on live chat and you'll get a reply in Bengali.
The cricket betting section on 1win bets is accessible directly from the main menu. Go to "Sports" and select "Cricket".
Available Tournaments: Bangladesh national team matches, IPL, BPL, Asia Cup, World Cup, Pakistan Super League — all the major tournaments are covered.
Market Type:
- Match Winner: Which team will win — the simplest market
- Toss Winner: Which team will win the toss
- Total Runs (Over/Under): Whether runs scored will be over or under a specific number
- Top Batter/Bowler: Which player will score the most runs or take the most wickets
- Live Markets: Ball-by-ball live betting during matches
To place a bet: Choose your match → Browse the markets → Click on the odds to add them to your bet slip → Enter your stake → Hit "Confirm Bet". Odds move quickly on live matches, so make your decision fast.
Deposits via bKash, Nagad, or Rocket are usually credited instantly — within 1–5 minutes. However, there are a few reasons a delay might occur.
Wait up to 15 minutes: Occasional minor delays can occur on mobile banking networks. In most cases, the issue resolves itself within 15 minutes.
If the amount has been deducted but hasn't appeared in your balance: Note the transaction ID (TrxID) from your bKash or Nagad app. Then connect to 1win bets live chat and provide the TrxID, deposit amount, and time of the transaction. The support team will verify the details and manually credit your account.
If a deposit fails: In most cases the money is returned automatically — it comes back to your bKash/Nagad balance within 5–30 minutes. If it hasn't returned, contact support with your TrxID.
To avoid deposit issues: make sure you're sending to the correct payment number, and don't start a second deposit before the first one has completed.
The main place to find promotions and offers on 1win bets is the site's "Promotions" or "Offers" section — you'll find a direct link in the menu.
Where to find it: After logging in, active offers are displayed in the banner on the home page. For more details, go to the "Promotions" section via the top menu or footer.
How often it's updated:
- Daily: Daily check-in bonuses and free spin offers reset every day
- Weekly: Cashback and reload bonuses refresh every Monday
- Seasonal: Special promotions are available during the IPL, World Cup, and other major tournaments
- Special Events: One-day offers run on festival days and major match days
To avoid missing new offers, keep push notifications on or check the promotions page once a day. VIP members get access to exclusive offers earlier and may also receive personalised bonuses.
You can contact support to find out what offers are currently available for your account — sometimes there are personalised offers that aren't shown publicly.