Here you will find a clear explanation of what personal data is collected at 1win bets, how it is stored, and under what circumstances it may be shared with others.
Data Protection Principles Followed by 1win bets
All your data is stored with AES-256 encryption and transmitted over TLS 1.3 — the same security standard used in the banking industry.
1win bets never sells your personal data to advertisers or third parties. That is our commitment.
Only the information necessary to provide our services is collected. We do not request data beyond what is needed.
We comply with the European Union's strict data protection law (GDPR). You have full control over your personal data.
You may request the deletion of all your personal data at any time. We are obligated to fulfil that request within the designated timeframe.
You can opt out of promotional emails or SMS at any time. Important account notifications will still be sent regardless.
Read this policy: By registering with 1win bets, you agree to this Privacy Policy. If you have any questions, reach out to us at support@1winbets.app.
1win bets (hereinafter "we") places the highest importance on user privacy. This Privacy Policy describes how we collect, store, use, and protect your personal information.
This policy applies to both the 1win bets website (1winbets.app) and its mobile application. It is in effect whenever you use our platform — from registration through betting, payments, or contacting support.
1win bets operates under a Curaçao eGaming licence and complies with GDPR (General Data Protection Regulation) and international data protection standards. We believe you should have full control over your own data.
This policy has been written in Bengali for the convenience of users in Bangladesh. In the event of any linguistic discrepancy, the English version will take precedence.
1win bets collects different types of information depending on the situation. Full details are provided below:
Full name, date of birth, national ID number, email address, mobile number, and residential address. Collected during registration and KYC verification.
BKash/Nagad/Rocket numbers, bank account details, and transaction history. Used solely for payment processing and fraud prevention.
Betting history, win/loss records, preferred sports and markets, login times and device information — used for service improvement and responsible gaming monitoring.
IP address, browser type, operating system, device ID, and cookie data. Used for security verification and platform optimization.
Records of chat or email exchanges with the support team. Stored to maintain service quality and help prevent the same issues from recurring.
1win bets uses the data it collects for the following purposes:
1win bets never uses your data for profiling, harmful automated decision-making, or discriminatory purposes.
1win bets does not sell your personal data to third parties. However, certain information may be shared in the following limited circumstances:
1win bets never sells or transfers your data to advertisers, marketing companies, or data brokers.
1win bets uses industry-leading technology to protect your data. Below are the key security layers in place:
Data Retention Period: All data is retained while your account is active. After closure, certain records (such as transaction history) may be kept for up to 5 years due to legal obligations, after which they are permanently deleted.
The 1win bets website and app use cookies — small data files stored on your device. These are essential for the platform's functionality and security.
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Session Cookie | To maintain your login session | Until the browser is closed | Mandatory |
| Security Cookies | CSRF & Fraud Prevention | 30 Days | Mandatory |
| Preference Cookies | To remember your language and theme preferences | 1 Year | Optional |
| Analytics Cookies | Platform Usage Statistics | 6 Months | Optional |
| Referral Cookie | To track where you came from | 30 Days | Optional |
You can disable optional cookies through your browser settings. However, turning off essential cookies may prevent features like login or secure payments from working properly.
Under GDPR and international data protection laws, you have certain fundamental rights. 1win bets respects and upholds each of these rights:
You can request a full copy of all personal data we hold about you. It will be provided within 30 days.
You can request corrections to any inaccurate or outdated information. Simply contact support and it will be updated promptly.
Unless required by law, you can request that all your personal data be permanently deleted.
You can request that we stop using your data for specific purposes, such as marketing communications.
You can request a copy of all your data in a machine-readable format (CSV/JSON) at any time.
You can object to certain types of data processing. Reasonable objections will be duly considered.
To exercise any of these rights, email support@1winbets.app. Requests are typically responded to within 30 days.
1win bets strictly prohibits the registration and use of its services by anyone under 18. We do not knowingly collect data from children or minors.
If we become aware that anyone under 18 has created an account, that account will be closed immediately and all collected data will be permanently deleted.
If a parent or guardian believes their child has used our platform, please contact support@1winbets.app. We will take prompt action.
Age verification is mandatory as part of 1win bets's KYC process. Withdrawals are not permitted until your national ID has been verified — this serves as an additional layer of protection for minors.
1win bets reserves the right to update this Privacy Policy as needed. When changes are made:
Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy. If you object to the changes, you may request that your account be closed.
For any privacy-related questions or concerns, please reach out to us:
If our response is unsatisfactory, you may file a complaint with the Curaçao eGaming authority.
For any privacy-related questions, we do our best to respond directly and clearly. There's no need to hold back — just ask.
Before sharing information on any online platform, it's natural to wonder where it goes, who can see it, and how it will be used. That concern is completely valid. 1win bets wants you to have a clear, confident understanding before making any decision.
Mobile banking is a part of everyday life for many people in Bangladesh, so sharing a bKash or Nagad number is sharing something sensitive. On 1win bets, this information is used strictly for payment processing. Your mobile banking number will never be used to send marketing SMS messages or shared with any other service.
Submitting a photo of your national ID for KYC can feel uncomfortable — that's understandable. But there's a good reason this information is required. Without real identity verification, betting platforms become vulnerable to money laundering, underage use, and identity fraud. KYC also protects you directly — it prevents someone else from opening an account in your name and causing harm.
Your betting history is sensitive data. 1win bets uses it for three purposes only: first, for responsible gaming monitoring (to identify and assist anyone whose betting patterns raise concern); second, to detect odds manipulation or system abuse; and third, to show you relevant offers — strictly within the platform, with nothing shared externally.
In the event of a data breach or security incident, 1win bets has a clear response plan in place. Should a breach occur that puts your information at risk, you will be notified by email within 72 hours. We will clearly communicate what happened, what data was affected, and what steps you should take.
A common question we get: are live chat conversations saved? Yes, they are. This way, if the same issue comes up again, you won't have to explain everything from scratch — our support team will already have the context. These records are used solely to improve support quality, never for advertising or profiling.